FAQ
How to download the app?
The app is available on the Apple Store, on iPad only.
I can't create an account.
Contact our technical support who will answer to you to evaluate the reasons that prevent you from creating an account.
I have a billing problem.
Thanks to contact our accounting department at comptabilite@flyops.net mentionning your reference number & your request. You can also use the chat to join us.
What's the lead-time to receive my documentation?
Your flight package will be ready 24H before departure (under conditions that we have all the necessary documentation & that external factors did not impact its realisation).
How long before a flight should I submit my request?
Ideally, it’s best if you submit your request 72h before your flight (under conditions)
I have a complicated flight planned or a special request, can it be done in the app?
In this case, it’s best if you contact our Sales Team at the email address sales@flyops.net
Who can I contact if I have a problem with the app?
Our Customer Support team is available 24/7 by phone or directly in the chat of the app. Someone will always be there to answer to you.
How will I get all the documentation needed for my flight?
A notification will be sent when all your documents will be ready for download directly from the app and/or by email.
I need to modify/add an information of my trip.
You can modify at any time your reservation. Cancellation fees may apply. (See our cancellation policy)
Who will have access to all the information I put in the app?
Only FLYOPS will have access to your data. All the data you put in the application will only be used for the smooth running of your mission. Your data will never be passed on to any third party.
I can't find my departure or arrival airport.
Contact our client support team to get some advice
How FLYOPS choose their partners?
We select our partner only based on their quality of service and their location. The goal is to provide the best service anywhere in the world.
